Return and refund policy

At Sogie, we are committed to providing premium quality products and a seamless shopping experience. To ensure fairness and prevent misuse of our return process, the following policy shall apply.

Returns

We offer a 24-hour return policy, which means customers must submit a return request within 24 hours of receiving the order.

To be eligible for a return, the item must:

Be unused, unworn, and unwashed.
Be free from stains, perfume, deodorant marks, makeup, pet hair, or any signs of use.
Have all original tags attached.
Be returned in its original packaging along with invoices, accessories, and any complimentary items received.
Be accompanied by proof of purchase.

Return requests submitted after 24 hours from the date and time of delivery will not be accepted.

To initiate a return request, customers must contact us at official.sogie@gmail.com.

Products returned without prior approval from Sogie will not be accepted under any circumstances.

Sogie reserves the right to inspect returned products and determine whether they meet the return eligibility criteria. The final decision regarding acceptance or rejection of any return request shall rest solely with Sogie.

Damaged, Defective or Incorrect Items

Customers are required to inspect their order immediately upon delivery.

Any claim regarding damaged, defective, missing, or incorrect items must be reported within 24 hours of delivery by emailing official.sogie@gmail.com along with:

Clear photographs of the product.
A continuous unboxing video recorded from the moment the sealed package is opened until the product is fully visible.

Claims submitted without an unboxing video, with edited or interrupted recordings, or after the 24-hour reporting period may not be accepted.

Minor variations in color, texture, print placement, embroidery, and measurements up to ±1 inch resulting from photography, lighting conditions, screen settings, or manual production processes shall not be considered manufacturing defects.

Non-Returnable Items

The following items are not eligible for return, exchange, or refund:

Sale, discounted, promotional, clearance, or flash sale products.
Gift cards.
Customized, personalized, or made-to-order items.
Products damaged due to improper handling, washing, alteration, misuse, or negligence by the customer.
Products returned without original tags, packaging, or proof of purchase.

Sogie reserves the right to refuse returns that appear fraudulent, excessive, abusive, or inconsistent with this policy.

Exchanges

Only one exchange request per order shall be permitted and will be subject to product availability.

If the requested product is unavailable, Sogie may, at its sole discretion, offer store credit or permit the customer to select another item of equal value.

Refunds

Once the returned product has been received and inspected, customers will be notified whether their refund has been approved or rejected.

Approved refunds will be processed within 10 business days through the original payment method.

Shipping charges, Cash on Delivery (COD) charges, convenience fees, payment gateway charges, customs duties, and similar service-related costs are non-refundable, except where required by applicable law.

Banks, card issuers, and payment service providers may take additional time to process refunds. Sogie shall not be responsible for delays caused by third-party financial institutions.

Policy Updates

Sogie reserves the right to amend, modify, suspend, or discontinue this Return & Refund Policy at any time without prior notice. Any changes shall become effective immediately upon publication on the website.

By placing an order with Sogie, customers acknowledge that they have read, understood, and agreed to this Return & Refund Policy.